IT Operation and Maintenance Policy

IT Operation and Maintenance Policy

IT Operation and Maintenance Policy is designed to provide a common framework for all operational activities carried out in the IT Department, consistent with company policies and best practices.

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CONTENT

1. OVERVIEW
1.1 PROCEDURE OWNER
1.2 CLASSIFICATION
1.3 APPLICABLE REGULATIONS
1.4 RELATED [COMPANY] NORMS AND PROCEDURES
1.5 OBJECTIVES
1.6 AUDIENCE AND SCOPE
1.7 DOCUMENT SUPPORT
2. DEFINITIONS & ABBREVIATIONS
3. POLICY
3.1 ACCOUNT/USER MANAGEMENT
3.2 CONFIGURATIONMANAGEMENT
3.3 JOB SCHEDULING
3.4 MONITORING
3.5 INCIDENT AND PROBLEM MANAGEMENT
3.6 SUPPORT/SERVICE REQUESTMANAGEMENT
3.7 DEFECT MANAGEMENT
4. EXCEPTIONS
5. FINAL CONSIDERATIONS
5.1 DISCIPLINARY ACTIONS AGAINST PROCEDURE VIOLATION
5.2 DOCUMENT REVISION

Pages: 9

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