IT Operation and Maintenance Policy

IT Operation and Maintenance Policy

IT Operation and Maintenance Policy is designed to provide a common framework for all operational activities carried out in the IT Department, consistent with company policies and best practices.

CONTENT

1. OVERVIEW
1.1 PROCEDURE OWNER
1.2 CLASSIFICATION
1.3 APPLICABLE REGULATIONS
1.4 RELATED [COMPANY] NORMS AND PROCEDURES
1.5 OBJECTIVES
1.6 AUDIENCE AND SCOPE
1.7 DOCUMENT SUPPORT
2. DEFINITIONS & ABBREVIATIONS
3. POLICY
3.1 ACCOUNT/USER MANAGEMENT
3.2 CONFIGURATIONMANAGEMENT
3.3 JOB SCHEDULING
3.4 MONITORING
3.5 INCIDENT AND PROBLEM MANAGEMENT
3.6 SUPPORT/SERVICE REQUESTMANAGEMENT
3.7 DEFECT MANAGEMENT
4. EXCEPTIONS
5. FINAL CONSIDERATIONS
5.1 DISCIPLINARY ACTIONS AGAINST PROCEDURE VIOLATION
5.2 DOCUMENT REVISION

Pages: 9

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