The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
The objective of the Incidents and Problems Management Procedure is to describe general steps for incident and problem management regardless of the system and technology platform used.
The objective of the Configuration Management Procedure is to ensure the integrity and availability of Company information and to prevent damages from uncontrolled configuration changes to all IT and physical infrastructure services that support Company’s systems.
The objective of the Change Management Procedure is to ensure the integrity and availability of Company’s information and to prevent damages from uncontrolled changes to all IT and physical infrastructure services that support Company’s systems.
The objective of vulnerability and patch Management process is to keep the components that form part of information technology infrastructure (hardware, software and services) up to date with the latest patches and updates.