Operations Management

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The purpose of this Business Continuity Plan Procedure is to provide an effective, fit-for-purpose, predefined and documented framework and process to enable the Business Continuity Management of the Company’s Mission…

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Adequate Capacity Management Policy must be defined and implemented at the Company, in order to be possible to correctly monitor the performance of the existing or future Company systems, to…

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The primary purpose of the Data Backup Procedure is to recover data as a reaction to data loss, be it by data deletion or corrupted data.

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The main objective of the Data Backup Procedure is to describe the processes and controls implemented by the Company in order to ensure the availability of its systems and data.

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The objective of the Equipment Hardening Procedure is to ensure that the equipment used by the Company are addressed by an equipment hardening process for securing and consequently protecting the…

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The main objective of the Firewalls Administration Procedure is to provide clear rules and guidelines for the design, operation and support of firewalls within Company.

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This document highlights the standard requirements for Information Security Incident Handling within the Company.

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The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the…

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The objective of the Incidents and Problems Management Procedure is to describe general steps for incident and problem management regardless of the system and technology platform used.

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