The Software Patches Management Procedure defines the procedure of software upgrade and patches installation. It is applicable to IT department and more specific to the software under responsibility of IT department:
a. Operating System: Microsoft Windows Server XX;
b. Applications: All Microsoft Server/Desktop type applications under administration and support of IT System Administrators;
c. Hardware: All hardware devices under support of IT department;
d. 3-rd party software under administration of IT department.
The categories above include both security and functional patches.
This procedure is applicable only to software/hardware directly used in production or whose modification may impact production processes.
1.1 PROCEDURE OWNER
1.3 APPLICABLE REGULATIONS
1.4 RELATED [COMPANY] NORMS AND PROCEDURES
1.6 AUDIENCE AND SCOPE
1.7 DOCUMENT SUPPORT
2. DEFINITIONS & ABBREVIATIONS
3. TYPES OF PATCHES
3.1 PATCHES VERSIONS SUPPLY
3.2 PATCHES CLASSIFICATION
4. TESTING AND DEPLOYMENT PHASE
4.1 GOALS OF TESTING
4.2 TESTING PROCESS
4.3 PRE-INSTALL ACTIVITIES
4.4 PATCH INSTALLATION
4.5 TEST INTENDED PURPOSE
4.6 TEST PRIMARY USES
4.7 TEST SECONDARY USES
4.8 TESTING PATCH BACK OUT
4.9 APPROVING DEPLOYMENT
6. FINAL CONSIDERATIONS
6.1 DISCIPLINARY ACTIONS AGAINST PROCEDURE VIOLATION
6.2 DOCUMENT REVISION
7. APPENDIX A – SOFTWARE PATCHES INSTALLATION TEST REPORT
7.1 PATCH ANALYSIS
7.2 PATCH REPORT
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The purpose of this Business Continuity Plan Procedure is to provide an effective, fit-for-purpose, predefined and documented framework and process to enable the Business Continuity Management of the Company’s Mission Critical Activities and their dependencies.
The objective of the Change Management Policy is to ensure the integrity and availability of Company’s information and to prevent damages from uncontrolled changes to all IT and physical infrastructure services that support Company’s finance, marketing, customer operations, human resource and billing systems.