Change Management Procedure for Front End Infrastructure
The Change Management Procedure for Front End Infrastructure describes the process of managing a change in the frontend (desktop / laptop infrastructure and related applications) production environment.
Change is the process of moving from one defined state to another.
All changes that are about to be made by the Help Desk team and are bound to affect the frontend production environment must comply with the Change Management rules defined within this document.
Changes are defined as being actions that result in status modification of an frontend asset (Hardware, operating system or application) from one status to another.
CONTENT
1. OVERVIEW
1.1 PROCEDURE OWNER
1.2 CLASSIFICATION
1.3 APPLICABLE REGULATIONS
1.4 RELATED [COMPANY] NORMS AND PROCEDURES
1.5 OBJECTIVES
1.6 AUDIENCE AND SCOPE
1.7 DOCUMENT SUPPORT
2. DEFINITIONS & ABBREVIATIONS
3. PROCEDURE
3.1 GENERAL RULES
3.2 CHANGE DEPLOYMENT
3.3 MICROSOFT SECURITY PATCHES MANAGEMENT
4. EXCEPTIONS
5. FINAL CONSIDERATIONS
5.1 DISCIPLINARY ACTIONS AGAINST PROCEDURE VIOLATION
5.2 DOCUMENT REVISION
Pages: 11
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